Tri-Lakes CEO Wes Sigler and CMO Mike Havens, M.D., display the 2011 Top Improver Award recently awarded to TLMC by Press Ganey Associates, a company that monitors quality of patient care delivered in more than 50 percent of U.S. hospitals.

Author: Press Release

Tri-Lakes Medical Center is proud to announce that Press Ganey Associates, Inc. has named it a 2011 Top Improver® Award winner. Press Ganey currently partners with more than 10,000 health care facilities — including 50% of all U.S. hospitals — to measure and improve the quality of care that providers deliver to patients and, ultimately, to improve the overall health care experience.

This award recognizes clients who have shown continuous improvement over two years. Tri-Lakes is one of 36 Press Ganey client facilities to receive this honor. It is one of 18 to receive it for improvement in patient satisfaction scores, as measured by comparing quarterly scores, with improved scores in three of the four eligible periods.

“We are proud partners of Tri-Lakes Medical Center,” said Robert Draughon, CEO of Press Ganey. “Tri-Lakes’ dedication to continuous improvement serves as a model for all.”

According to Wes Sigler, Tri-Lakes Medical Center CEO, the award represents important recognition from the industry of TLMC’s efforts.

“As an organization that adopted a total quality management philosophy, it is gratifying to achieve the level of improvement in clinical processes that merits this kind of recognition,” said Sigler.

Through achievements such as physician recruitment, employee and physician training mechanisms, hospital renovations and technological advances, TLMC was able to increase patient satisfaction and looks forward to continued improvement in 2012.